KOED Learning understands that schedules can change. This policy explains the options available to delegates when a training event is rescheduled.
If KOED Learning Reschedules the Training
In case KOED Learning reschedules a training event, the following options will be available to the delegate:
- A 100% refund will be made if the batches are not rescheduled.
- The delegate will have the privilege of rescheduling and attending the class in the future according to the available schedule.
- The delegate may send a replacement to attend the training. The replacement must be intimated to KOED Learning at least three days before the event date.
- The delegate may request a transfer to a new course by paying an additional 15% of the actual course price.
Delegate-Initiated Rescheduling
If, for unforeseen reasons, a delegate wishes to reschedule their registration to a future date, a rescheduling fee may apply as described below.
Rescheduling Charges
The applicable rescheduling conditions are as follows:
Request Received 7 Days or More Before
A rescheduling fee of 10% of the registration fee will be charged.
Request Received Within 7 Days
No rescheduling will be allowed to the delegate. However, the delegate may send a replacement instead.
Replacement Option
Where rescheduling is not permitted because the request has been received within 7 days of the training event, the delegate may nominate a replacement to attend the training instead.
Course Customisation
The delegate can request course customisation according to their specific requirements.
Important Rescheduling Conditions
- Rescheduling is subject to seat availability.
- Requests received 7 days or more before the event are subject to a 10% rescheduling fee.
- Requests received within 7 days of the event cannot be rescheduled.
- A replacement may be provided where rescheduling is not permitted.
- Course transfer to another course is available subject to the applicable additional fee.